Ordering Process

[CablePig]

How long will it take?
It usually takes between 5-10 days to produce the deck from the date the order is placed. US orders are shipped via FedEx ground, which takes 3-5 days. International orders are shipped via regular mail and take 2-4 weeks.

Express shipping rates within the U.S.A. are as follows:
FedEx Ground (default) = $9 (4-5 business days)

2 day FedEx = $45

Overnight FedEx Overnight = $65

Express shipping requests must be sent to info@boardpusher.com or by calling 1-888-615-8704. Please include the order number, the date you need it by and your contact information. A representative will contact you shortly.

Can I place an order by phone?
Telephone orders can be placed with a credit card and by calling1-888-615-8704. Please have your cart number and credit card available. If there is no one available to take your call, leave a message and we will call you back immediately.

How do I check the status of my order?
You can check the status of the order by entering your order number and email address at the following link: http://www.boardpusher.com/BP/OrderTracking.aspx

Once the order has been shipped, the above link will supply you a FedEx tracking number for US orders.

How do I change my shipping or billing address?
If you have placed an order and need to change either the shipping or billing address, please send the request to info@boardpusher.com or call 1-888-615-8704. Be sure to clarify what you want to change, order number and contact information.

How much does it cost to ship __ amount of boards to __ ?
Users can view the shipping charges by first creating the shopping cart and then precede to checkout. Shipping costs will be listed once the country and number of boards is selected. For bulk orders of 10 decks or more, contact us at info@boardpusher.com or 1-888-615-8704.

My country is not on the list.
If your country is not listed on the country list during the checkout process, you can send the request, your shopping cart number, and contact info to info@boardpusher.com. A representative will contact you shortly with purchasing options.

I lost or forgot my order number.
If you can’t locate your order number, you can send an order number request from the order email address to info@boardpusher.com or call 1-888-615-8704.

How do I use my coupon code?
To redeem your coupon, you first need to select items for your cart. Next you select “View Cart” from the top menu bar and then enter the coupon code at the bottom and click “apply” before you check out.

Why doesn't my coupon code work?
Sometimes if you apply a coupon code to a cart without checking out, it will need to be reset. To have it reset, contact us at info@boardpusher.com or 1-888-615-8704.

My order still says “pending,” is there something wrong?
Once an order is placed, its status can be checked by clicking the “order status” link at the bottom of any BoardPusher.com page. It will say “order pending” until the order starts production. Once shipped, the status will say “order complete” and will supply a FedEx tracking number for orders shipped in the USA. International orders cannot be tracked, but usually take between 2-4 weeks to be delivered depending on customs.

How do I cancel an order?
To cancel an order, either send the request to info@boardpusher.com or call 1-888-615-8704. Cancellations will only be granted if the deck has not yet been started in production.